1. Non-Refundable Deposit: The deposit is non-refundable and acts as a binding agreement to secure your appointment. If you need to cancel, you must do so in writing (via email) or by phone at least 2 business days before the scheduled time to receive a full refund via the initial payment method.

2. Rescheduling: One reschedule is permitted with a minimum of 1 business day.

3. Missed Appointments: Failure to attend the appointment without providing a 1 business day notice will result in the forfeiture of the deposit.

4. Deposit Application: The deposit will be deducted from the total cost upon the full completion of the service.

5. Non-Transferable Deposit: The deposit cannot be transferred to other individuals or services.

6. Appointment Confirmation: Payment of the deposit confirms your acceptance of these terms and secures your scheduled appointment.

7. Policy Updates: We reserve the right to update these terms and conditions at any time. Any changes will be communicated to you promptly.

8. Forfeiture of the appointment: If the deposit is not made within 24 hours of securing your appointment, the appointment will be automatically cancelled without further notice.

By making a deposit, you acknowledge and agree to the above terms and conditions.

Contact details: E: concierge@odedermatology.com.au PH: 03 9086 8686